Refund policy

RETURN & REFUND POLICY

We maintain a 14-day return policy for standard, ready-to-ship pieces. You have 14 calendar days after receiving your item to request a return without providing any justification.

ELIGIBILITY FOR RETURNS (STANDARD PIECES)
To be eligible for a full refund:
- You have the right to inspect and try on the piece to establish its nature, characteristics, and fit. However, items returned with visible signs of wear, damage, scratches, or wear beyond reasonable trial will be subject to a deduction reflecting the diminished value of the good.
- The item must be securely repackaged, preferably in its original WENSZKY presentation box and packaging, accompanied by proof of purchase.

To initiate a return, contact us first at wenszky@wenszky.com. Once your return is acknowledged, package the item securely and send it to:

WENSZKY (Péter Wenszky E.V.)
Lajos utca 51. 3. emelet 4.
1036 Budapest, Hungary
Phone: +36 30 657 5219

Customers are responsible for paying their own shipping costs for returning the item. We strongly recommend using a tracked and insured shipping service, as we cannot take responsibility for parcels lost or damaged in transit.

CUSTOM ORDERS & MADE-TO-ORDER PIECES (NO RETURNS)
Pursuant to Article 16(c) of EU Directive 2011/83/EU and Hungarian Government Decree 45/2014. (II. 26.) Section 29 (1)(c), the statutory 14-day right of withdrawal / cooling-off period DOES NOT APPLY to goods made to the consumer's specifications or clearly personalized.
- All custom commissions, bespoke designs, made-to-order pieces, and customized sizes are strictly non-refundable (Final Sale).
- Gift cards are non-refundable.

RING SIZING & ADJUSTMENTS
Please ensure you provide your exact ring size upon ordering. Due to the handcrafted nature, organic textures, and stone settings of our designs, not all rings can be resized easily. Resizing requests post-delivery are evaluated based on workshop feasibility and will incur studio service fees and shipping costs. Contact wenszky@wenszky.com for sizing advice prior to placing an order.

DAMAGES AND DEFECTS
Please inspect your order upon delivery. If an item arrives damaged in transit or possesses a manufacturing fault, please notify us immediately at wenszky@wenszky.com with detailed photographs and your order number so we can arrange an insured return, repair, or replacement.

REFUNDS
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund (including the original standard delivery cost, if applicable) will be processed back to your original payment method within 14 calendar days from receipt of the returned item.